Returns & Exchanges
At Kenza & Co, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all eligible decor and furnishings. If your purchase isn't the perfect fit for your space, we are here to help facilitate a smooth return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all protective padding is included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing